Parent Information

Frequently Asked questions and answers:

When does the nursery open?

The nursery opens at 8.00 am and closes at 6.00pm, Monday to Friday.

It is closed on Saturdays and Sundays. It also closes on New Years Day, Good Friday, Easter Monday, all bank holidays, Christmas time two weeks to 2nd of January: otherwise, the nursery is open for the rest of the year.

If my child attends part time can I book additional sessions?

The nursery operates on strict staff to child ratios. We are also  limited in the number of children who can be in attendance one at a time. The nursery will always try to meet your needs for extra time, and you should speak to  the nursery manager to see if we have availability.

Can I ask a staff member to baby-sit for me?

Yes. Although it is important to note that if you do, it is an arrangement between you and the staff member. The nursery does not accept any responsibility or liability for their actions.

What do I do if my child is sick?

For events like this, it is important that you have alternative arrangements for the care of your child, such as a grandparent or a friend.

If I am concerned about my child, can I ring the nursery?

Yes, we welcome telephone calls at anytime from parents.

Who can collect my child from Nursery?

We will accept any nomination from you. However, unless you have notified us in advance of that person, we will not release the child into their care.

What happens if my child does not settle?

It is unusual for a child not to settle. The excitement of new surroundings and playing with other children usually helps to settle a child quickly. If we have any concerns about your child settling we will always discuss them with you. Equally, if you have concerns please discuss them with us. Between us we can usually overcome any difficulties.

Do I pay fees for when my child is not at nursery?

Yes, fees are payable for 51 weeks of the year.

 When and how are fees paid?

Fees are paid one month in advance at the beginning of each month. The nursery accepts vouchers, direct debit standing orders. Credit & Debit Cards are not acceptable.

Can I bring food or sweets into the nursery for the Children?

We try not to encourage parents to bring food if it is a special celebration such as your child’s birthday then you can bring. At other times we would ask that you consult a member of staff before doing so in order to ensure that no child is given access to any food or sweets that might do them harm.

Do I need to label my entire child’s clothing?

Yes. It is helpful if you can. Although staff will do their best to keep all your child’s clothing separate there are times when it can get mixed up with others. If it is labelled, it enables us to quickly identify it and return to you.For your convenience enclosed in this pack are some identification labels.

What happens if I realise I will be late collecting my child?

In an emergency we will hold staff on to look after you child. It is vital that you alert us to your problem ASAP so that we can make timely arrangements.We have password system that you can use for children to pick up.

 What equipment do I need to provide for my child?

The nursery will advise you as to what is needed. It is normally restricted to personal items but  change of clothing, hat, coat, wellington boots  etc.

If my child has an injury will I be told?

Yes, if your child receives any injury, no matter how minor, you will always be told. All injuries are recorded in an accident book and will identify the accident, the injury, what treatment was carried out and the staff member will be dealing with it. You will be asked to sign that you have seen the entry and that you are content with how the matter was handled.

If I need to change my child’s days at the nursery how do I do that?

It is possible to change your child’s attendance pattern provided we have a permanent vacancy on the days you require. To help us meet your need we ask that a minimum of 4 weeks notice is given of any requested change. If in the event that is not possible, please speak to us ASAP. It is important to note that it is not always possible to immediately change days due to staff children ratios. The nursery will always try to help you as quickly as possible.

Do you have policies on Nursery procedures?

Yes and parents are most welcome to see them. Please ask Nursery Manager.

What can I expect from the nursery?

You can expect the nursery to carry out its duties in a highly professional manner. For your child to be cared for by a staff member who has a love of children and for the care to take place in an environment that is both stimulating and safe. You can also expect that your child’s emotional, physical and development needs will be catered for in a sensitive and caring manner.

What does the nursery do with my personal Information?

The information is treated as highly confidential and will only be used to assist in the care of your child. It is vital for your child’s well being that your emergency contact details are kept accurate and up to date.Your records are not shared or shown to any other party and when you leave the nursery they will be destroyed after a period of time.


You and your child are very important to us and we strive to build a relationship between parents, children and the nursery, founded on trust.

Nursery Aims

The nursery aims to provide a safe, caring and stimulating environment for the children in our care. It is our desire to offer parents a reliable and quality service that will, where possible, respond to their needs for childcare. The nursery will at all times operate within the guidelines as defined by OFSTED, though prioritising the safety and welfare of the child above all else.

Day Care

Our Day Care service is for children between the ages of 3 months and 5 years of age or to the age of

entering primary school.


The nursery will always have staff available to care for your child for the agreed period of care. In the event that your child does not attend the nursery on those agreed times, for whatever reason, fees will still be payable.Fees are charged on a 51-week basis and you will be invoiced on a monthly basis. Public holiday closures will not be credited. The nursery is happy to accept payment by childcare voucher, direct debit or standing order.


Should you or the nursery wish to change or terminate this agreement, either party must give four weeks notice.


Children receive nutritious, well-balanced meals. Daily Menus are displayed for parent’s information on the notice board at the front entrance of the nursery. Should children have special dietary requirements they will where possible be accommodated. Sweets are not freely available in the nursery and we ask parents not to send sweets in with their child. It should be noted that we are not being unkind, some children have severe allergies and it is for this reason that we would ask you honour and support our request.In the event of a birthday party an exception will be made, though we ask parents to advise in advance of any treats being brought in.


On all outings children will be closely escorted and supervised by members of the nursery staff.

Policy on Discipline

We have a policy of encouraging constructive and positive social behaviour. Disapproval of unacceptable behaviour will be shown consistently, in a positive manner. No child will be disciplined by smacking, shouting or through humiliation.

Settling in

This can be an emotional time for both the child and parents. We have found from experience that a number of short settling periods in advance of a child starting can ease this situation. It is not unusual for a child to appear unhappy when initially being left in, though once the parent leaves, the distress rarely lasts for more than a few minutes. The excitement of their new surroundings and the other children quickly attracts their attention. Parents can feel reassured that if their child shows any undue distress, they will be advised and a number of alternative settling approaches will be suggested. On enrolment the Manager will discuss with parents various options for the settling in period. We are also happy for parents to phone at any time for an up date on their child.


Children are encouraged to join in all activities. In having fun children will undoubtedly get dirty and parents are asked to provide a spare change of clothing to be retained at the nursery for such events. We would advise parents not to send their children to the nursery in “special outfits” as they will get dirty and we would not want such clothing to inhibit play.


While a baby is too young to take pureed nursery food, we are happy to provide the child’s preferred baby food and prepared bottle feeds. We offer formula milk for young babies.

All personal items of clothing and bibs should be named.

We provide nappies,wipes,nappy cream. A daily record of the child’s behaviour and activities will be sent home in the child’s daily report book together with any request for nappies or clothing.


Staff can administer prescribed medication, though only when parents have given a written approval and administration instruction.

Daily Report

The nursery officer who is looking after your child will complete on a daily basis a record of your child’s day,identifying the food they have had and the activities undertaken. If parents would like additional information we will happily provide it. Please advise the Manager of the details you would like included.


The nursery is required by regulations not to admit or retain children while they are ill and parents will be expected on these occasions to have alternative caring arrangements. This is to prevent cross infection with other children. Should a child develop symptoms of illness (rash. high temperature, vomiting, diarrhoea etc) while at the nursery, parents will be advised immediately. In such an event you will be asked to implement your alternative care arrangements.If a child has been prescribed medication (antibiotics) the child must be kept away from the nursery fort he first 24 hours to prevent cross infection with other children or staff.


In the event that you are concerned or unhappy about any aspect of the nursery service please advise the manager as soon as possible. Only by knowing that there is a concern can we respond to it. Should you not feel satisfied with any aspect of the nursery’s response to your complaint.

Arrivals and Departures

The nursery can only accept responsibility for a child when they have been handed over to a member of staff.Parents are asked to ensure that a staff member is aware that a child is being left in.

Departures are a much more difficult scenario and the nursery considers that once a parent removes their child from the room of safe containment that they are accepting full responsibility for their child. Parents are asked to discuss issues surrounding their child with staff while in the containment room thereby ensuring the safety of their own child. Parents are asked not to discuss such items with staff while standing in the hall, corridors and stairways as it can distract them from their duties.